This help desk was created to ensure faster, more consistent answers or assistance.


We recommend the following procedure:


1. Search or browse our help desk knowledge base.


The answer you are looking for may have already been posted, and could be just a few clicks away and accessible 24 hours a day.


2. Create a support ticket or email us at support@aos.org


If the answer you are looking for was not found in our knowledge base, or you need some kind of action taken, please create a "New support ticket" or email us at support@aos.org


Whether you create a new support ticket, or email us, a support ticket will be created which allows several staff to see your question and respond more promptly or route your question to the most appropriate representative.


You will receive updates via email as we provide answers or assistance.